LogiMAT 2025 in Stuttgart

The Requirements

The customer was looking for a solution for efficient hotel management that would support them during the booking process. In addition, staff management during the trade fair was to be handled entirely within one system. The requirements were such that the customer wanted to be able to reach their stand staff from the information desk both by phone and in writing via email or SMS, while also keeping an overview of their presence at the stand. Meeting rooms also needed to be bookable and manageable. Catering additionally required a solution for the ordering process at the exhibition stand as well as for seat allocation.

Hardware was also relevant for LogiMAT: our customer needed equipment for guided tours, the information desks and the necessary network. In addition, name badges for staff were to be printed.

Implementation

Dedicated customer staff were added to the system via an online registration. This allowed them to take care of meeting room management independently in advance, which was then continued on site by the information desk staff. For hotel management, XFAIR supported our customer by uploading hotel allotments and importing staff data into our Event Management System (EMS). We also enabled information mailings to staff from within the system and staffed a phone and email hotline for any enquiries.

The information desk staff could call the required contact person with a single click on the computers installed for them, and send an SMS or email to pass on requests or other relevant information.

The presence of stand staff was handled via a check-in terminal using NFC name badges printed and supplied by XFAIR. At first check-in, photos were taken at the terminals so the colleagues at the information desk could match names to faces and recognise customer staff more quickly. This made stand management not only more efficient, but also more personal.
The catering staff could take orders via the catering module in the My Event App, which were sent directly to the kitchen via the receipt printer. The XFAIR Seating Planner helped the hostesses allocate seats in the catering area.

Our Services

Hardware:

• Guided tour system for stand tours

• NFC name badges for check-in

Software:

• Hotel management support

• Stand management system

• Meeting room management

• Catering module for order taking by catering staff

The Result

Thanks to XFAIR's individually configurable software solutions and our know-how in network technology, we were able to contribute to making the largest stand at this year's LogiMAT a success.
Continuous internal coordination between the Tech Team and Customer Care is, of course, essential for projects like these. This is how XFAIR succeeds in offering our customers a comprehensive and competent service — for events of any size.

Do you have an event coming up where you need software and/or hardware support? Get in touch at any time via our contact form, by email or by phone.